Wonder Pillow Refund and Return Policy
Fit Marketing LLC/Wonder Pillow retains a total guarantee of customer satisfaction on all Wonder Pillow products.
We want you to be satisfied with your Wonder Pillow purchase. To obtain your refund, you must do the following: Call us at 1-505-510-2913 (United States & Canada) Mon-Fri: 10am - 7pm Eastern Time (US) and Sat: 12pm - 5pm Eastern Time (US). You will be given a Return Merchandise Authorization (RMA) number. To receive your refund, your return must be received at our shipping facility within 30 days of purchase. Be sure to clearly write the return merchandise authorization (RMA) number on the outside of the package. Our shipping department is NOT allowed to accept any packages without an RMA number. You pay for return shipping.
Please send your package to:
Wonder Pillow - 13010 Bradley Ave, Sylmar, CA 91342.
We will not accept or issue a refund for any packages marked return to sender or refused that do not include a valid RMA number. If you return a package, we recommend that you get proof of shipment. Upon receipt of your returned product with a valid RMA number, a refund will be issued to your credit card. After the shipping department receives your return, it generally takes 3-5 business days or less to process your refund. Once a return is processed, it can take up to one billing cycle for the refund to be posted to your account, depending on your financial institution.
We will issue your refund upon receipt of your pillow, and as long as it is in the same condition we sent it to you, we will provide a full refund on your purchase less a $14.99 re-stocking fee.
If your item is defective, please call us at 1-505-510-2913. We will require a picture which you can email to us at email@example.com and upon receipt and review we will immediately send you a new pillow. Thank you for your support.